Refund Policy

What is your return policy?

 

The satisfaction of our customers is a top priority for us. We provide a thorough inspection of each item before it is shipped to you. We will gladly replace any item(s) that you order from www.showerwithme.com that you received in damaged condition. We do not offer returns or exchanges for any other reason.

 If you received a faulty item, this is what you should do:

In the unlikely event you have received a defective item, please email us at hello@showerwithme.com within 24 hours of receiving it with the following information: 

Your order number, a description, and photographic evidence.

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange. Once we've received the above information, we will work quickly and efficiently to ensure the problem is resolved instantly. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back. 

 

 If damage occurred to the item(s) during shipment, please contact your carrier directly. We recommend that you retain the box, the packing materials and the items inside to help with your claim. We care about your experience with the carriers that we provide for your deliveries so please do not hesitate to let us know how they are doing. You can share your feedback with us at hello@showerwithme.com.

 

How long do I have to return my item?

We accept US returns within 21 days of purchase. Refunds are issued to the original form of payment.

International returns must be at the expense of the customer. Please email hello@myshowerwithme.com for assistance.

Please note that returned or exchanged merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Sale items are FINAL and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, please contact hello@showerwithme.com and we’ll be happy to assist.

We will gladly replace any item(s) that you order from www.showerwithme.com that you received in damaged condition. We do not offer returns or exchanges for any other reason.